Frequently asked questions
Straight answers about check-in, getting here, the rooms, breakfast and the practical bits.
Check-in is from 14:00 until 22:00 and check-out is from 07:00 until 11:00. The front desk is staffed 24 hours, so if your train or flight puts you in Kandy outside those hours, send us a WhatsApp message beforehand and we will do our best to arrange an early or late arrival.
We are at 34/1 Reservoir Road, Kandy 20000, on the hillside above the city (Google plus code 7JPP+8CJ Kandy). Royal Palace Park is about 600 metres away and the Municipal Central Market about 1 kilometre. Most guests walk down into town and take a tuk-tuk back up the hill.
Kandy railway station is roughly a 20-minute walk from the guest house, mostly through the city centre. With luggage, most guests take a tuk-tuk from the station forecourt, which is a short ride. Tell us your train time on WhatsApp and we can help you arrange the transfer.
Our rooms are Double Rooms with Mountain View, with either an extra-large or a large double bed. Each one is air-conditioned, has a private bathroom with a walk-in shower and hot water, a balcony or terrace with seating, a tea and coffee tray, free toiletries and a hairdryer.
Yes. Breakfast is served at the garden terrace and is continental or vegetarian, with local Sri Lankan specialities, fresh juice, pancakes and fruit. A breakfast to take away can be prepared if you are leaving early for a train or a day trip. It is an optional extra (LKR 1,656 on Booking.com).
Yes. We offer a paid airport shuttle and can arrange car hire for day trips and onward travel around Sri Lanka. Please book transfers in advance by WhatsApp or through the booking request form, giving your flight details and the number of people and bags, and we will confirm the arrangements.
Yes, parking is free for guests at the property. If you are arriving by hired car or with your own driver, let us know your expected arrival time so we can be ready to welcome you. Use our Google Maps pin for directions, as Reservoir Road climbs the hillside above the city centre and is easy to find with it.
Free Wi-Fi is available to all guests. It covers everyday needs such as messages, maps and browsing. As with much of hill-country Sri Lanka, the connection can slow at busy times or in bad weather, so if you need to work to a deadline, tell us before you book and we will talk it through with you.
Payment at the property is in cash. If you book through Booking.com or Agoda, the payment terms shown on that platform apply to your reservation. If you book directly with us by WhatsApp, phone or the booking request form, we will confirm the rate and how to pay when we reply.
Children of any age are welcome. Children aged six and over are charged as adults, because they use a full bed space. Please note that we cannot provide cots or extra beds, so families should book a room size that suits them. Tell us the ages of your children when you enquire.
Sorry, pets are not allowed at Cozy Homestay Kandy. This keeps the rooms comfortable for every guest, including those with allergies. If you are travelling with an assistance animal, please contact us before booking so we can talk through your needs and see what we can arrange for your stay.
Yes. We help guests with tours and tickets, from the Temple of the Sacred Tooth Relic and Kandy Lake to the Royal Botanical Gardens at Peradeniya and onward trips into the hill country. Ask us at breakfast or on WhatsApp and we will suggest timings and arrange a driver if needed.
Yes. The guest house sits on a residential hillside above the city, away from the traffic of the centre, and guests often mention how well they sleep. Parties and events are not allowed, and we do not host hen, stag or similar groups, which keeps evenings calm for everyone staying.
Yes. Rooms are cleaned daily and we offer a laundry service, which is useful mid-way through a longer trip around Sri Lanka. Room service is available too. Just let us know in the morning what you need washed, and ask about when it will be ready and what it costs.
Send a booking request on this website, message us on WhatsApp or call +94 77 657 0762. We reply personally to confirm availability and the rate for your dates. You can also book Cozy Homestay Kandy on Booking.com or Agoda if you prefer to use those platforms.
Send us your dates and we'll reply personally with availability and the rate. Prefer to talk? Call or WhatsApp the family.